跨境电商网站追加评论模板（跨境电商网站追加评论模板怎么弄）

本文目录一览：

• 1、跨境电商评语怎么进

• 2、在跨境电商中,给客户站内信的回复内容由哪几部分构成?

• 3、跨境电商亚马逊运营 如何处理差评

• 4、亚马逊如何安全索要好评

跨境电商评语怎么进

利用亚马逊系统的客服工具获取评论

在我们商品订单发出之后，我们卖家会通过邮件知道商品的物流情况以及客户的签收情况，在我们的店铺订单比较大的情况下，手动的去发邮件给客户是一件低效率的事情，最为高效率的方式就是通过亚马逊平台提供的客服工具自发送邮件。

在跨境电商中,给客户站内信的回复内容由哪几部分构成?

线下外贸也好，跨境电商也好，邮件和站内信的处理都有很多技巧。例如：类型区分、沟通时间、语言技巧、模板设定等等，方方面面都需要大家去注意，各种邮件模板合集才能高效的完成与买家的沟通乃至订单。

1. 站内信的类型区分

真实需求型：我们可以将这种客户归为重点客户，尽快回复，如果客户的回复比较频繁，可以每天回复;(其中批发回购型：批发客户的信息优先处理。抓住一个批发的回头客，会带来很多稳定回购的销售额，要把更多的精力放在批发订单上，争取拿下批发订单。

准备入市型：客人一般对产品不是特别的了解，我们可以询问客人的市场定位，然后给客人推荐合适的产品;

信息收集型：有固定的供应商，但是为了收集更多的信息。这类客户是我们潜在的买家;索要样品型：他们纯粹是要样品，没有多少诚意，我们只要收取样品费或者快递费，对方就放弃了;

窃取情报型：对方非常专业，对产品的各项指标都非常清楚，我们可以和这样的周旋即可。

2. 不同地域站内信回复时间

亚洲：几乎没有什么时差 就要马上回复;

印度：上午11点前回复;

中东：下午1点之前回复;

欧洲：一般下午2-3点之前。客人上班之前就可以看到;

美洲，拉丁美洲：一般下午下班前回复就可以了。

3. 站内信回复准则

如实回答，切勿忽悠。客户询问产品的相关功能，知道就是知道，不知道就是不知道，不确定就说不知道，一旦你说了可以支持，结果买回去用不了，纠纷退全款，得不偿失。

4. 站内信分类回复模板(16种模拟类型)

产品外观

Dear Valued Customer

Thanks for your great interest in our items , We are glad to tell you that

this model we have 4 colors : Black , Green , Blue , Red , and all the color in

stock , you can directly place the order in my store .

Once we receive the payment from your side , we will arrange the shipment for

you ASAP

If you have any problem , Leave me message here , we will reply you within 24

hours. best wish.

产品库存

Dear Valued Customer

Thanks for your great interest in our items , In fact this is a really new

item in the market , We just sell out , so the new stock will arrive in 2 weeks

,But you can place an order first in my store , Once we have new stock , We need

send all the orders according to Order Date， early orders , we need ship it fast

.

If you have any problem , Leave me message here , we will reply you within 24

hours. best wish.

产品功能

Dear Valued Customer

Thanks for your great interest in our items ,it can connect with two device

at the same time , But we have tested it , When you connect with one

headphone，the sound quality would be much better .

If you have any problem , Leave me message here , we will reply you within 24

hours. best wish.

产品折扣

Dear Valued Customer

Thanks for your great interest in our items , Since you are already my VIP

Customer , we just apply the discount $ 2 for you for this item from my company

.

After you place the order , pls donot pay it first , Try to leave me message

, so we will change the price to $** for you , and then let you finish the

payment .

If you have any problem , Leave me message here , we will reply you within 24

hours. best wish.

产品批发

Dear Valued Customer

Thanks for your great interest to my items , In fact your are already my VIP

price , before you have bought many times in my store , so i just apply the VIP

price for you from my company , Also we have our own factory So we can arrange

it fast for you .

Each we can sell u only $**, So ** pcs price is $ ** , And i confirm it with

my shipping company , you need pay the TNT shipping fee $**, so **pcs total

price is $ **, when u place the order ,do not pay first , leave me message let

me change the price for you , after i change , i will tell u pay ,and priority

to send your order.

If you have any questions, please feel free to contact us wait your kindly

reply , thanks

发货时间

Dear Valued Customer

Thanks for your order ,In fact we have received your money , Usually my

company QC need test it carefully before we shipping , Because we need guarantee

better quality and well package for you .

Totally we need arrange your package within 2 days , Never worry that , Once

we shipped , we need update the tracking number for you , and give you the

racking website , so you can know your package where it is going on .

If you have any problem , Leave me message here , we will reply you within 24

hours. best wish.

询问配送

Dear Valued Customer

Thanks for your great interest to my items , This items we have many in stock

in Russian Warehouse , We can ship it for you directly from Russian Warehouse ,

So you can receive it really fast.

If you have any problem , Leave me message here , we will reply you within 24

hours. best wish.

运送时效

Dear Valued Customer

Thanks for your great interest to my items , Usually we send it to you by

AliExpress Standard Shipping , This is Aliexpress Official Shipping Way ,

According to my experience , it will take 3~4 weeks to your local place .

If you have any problem , Leave me message here , we will reply you within 24

hours. best wish.

质保时间

Dear Valued Customer

Thanks for your great interest to my items , All the items in my store my

company QC have tested it carefully , and we can provide you the guarantee for 1

year .

If you have any problem , Leave me message here , we will reply you within 24

hours. best wish.

支持本地退货

Dear Valued Customer

Thanks for your order , In fact you can see we support domestic return in

Russian , If you receive the parcel donot like it , you can return it to

Aliexpress Russian Warehouse within 7 days .

If you have any problem , Leave me message here , we will reply you within 24

hours. best wish.

海外仓选择

Dear Valued Customer

Really sorry for the inconvenience , Just because we have set some remote

area from Moscow , Cannot ship it from Russian Warehouse , For long address from

Moscow is easy to lose the package , also buyer need pay high shipping fee , so

you cannot choose ship it from Russian Warehouse .

If ok hope you can understand it , and place order from China , Best wish

社交推广

Dear Valued Customer

Thanks for your great interest to my items , If ok hope you can send me your

Youtubechannel link , We need check it first , and we will talk it with my

company , Decide to send what kind of items for you . Best wish.

修改差评

My dear friend,

I am really sorry to see you left me a negative feedback. I know that you may

not satisfied with our product or service, but we are willing to do our best to

correct this impression and compensate you. Please kindly accept my sincere and

deep apology.

If anything I can do for you, please do not hesitate to let me know. The

negative feedback is realy fatal to us, all I want you to do is to help me

change it by your great kindness. Hope you can kindly help.

Waiting for your reply.

节日延迟

Dear buyer,

Thanks for your purchasing in our shop. However ,in celebration of China

Spring festivals (春节) ，all shipping services suspend temporarily during the

period ,so your parcel delayed.

We apologize for the inconvenience caused and appreciate your kind

understanding

Thanks!

Best Regards

xx

催单付款

Dear buyer,

Because of the delivery time which is depended on the complete time of the

payment, and some products are in hot sales, we honestly advise you to complete

the payment as soon as possible to ensure that you have got the product and fast

shipment also.

The faster you pay, the quicker we will ship.

Thanks again and welcome to our store all the time.

if you have paid, ignore this email please.

Wish you have a good time

best regards!

确认地址

Dear buyer,

Hello Friend, we are glad to receive your order. We'd like to remind you to

double check all your contact information and address. pls also remember to

leave email and your full name.

Your order will be proceeded soon and we will keep you updated.

If you got any question, pls feel free to contact us.

Thanks and best regards

以上分享的模板，大家可以根据自己的邮件或站内信的内容微调，以达到最佳效果。

跨境电商亚马逊运营 如何处理差评

一、充分利用市场服务

亚马逊卖家可以选择亚马逊FBA配送自家的产品，节约更多时间的同时，还能增加相应的利润，卖家如果选择这种方式，产品也会展示给亚马逊的Prime会员。通常亚马逊Prime会员会在购物时会进行筛选的操作，享受当日免费送达服务，对卖家的销量有帮助。卖家的在服务到位的基础上，获得的好评数量可能就更多了。

二、熟悉市场退货政策

卖家需要熟悉市场退货政策，满足客户的退货需求，明确说明退货条款。特别是在节日或者旺季，随着销量的提升，退货量也会有所增加，此时，卖家就需要遵守相关的退货政策，或者自己设置退货政策，尽量给消费者提供一个较好的退货体验。

三、及时处理客户需求

亚马逊卖家在销售产品的过程中，难免会出现问题或者负面评价。客户在购物过程中，可能会联系卖家咨询相关问题，卖家对此要及时查看客户邮件并作出反馈，尽量给客户留下好的印象，卖家在亚马逊索评时客户也能有个好的反馈或者评价。

另外，卖家经常遇到的一个问题是产品得到差评，这对于后续购买的消费者来说，可能会降低购买的欲望，虽然卖家可以联系消费者修改评价，但最重要的是要解决产品的本质问题，否则，亚马逊差评还是会出现。当然，在产品的销售过程中，卖家需要及时跟踪订单情况，可以让酷鸟卖家助手在下单后、发货后和收货后发送通知邮件，邀请客户留下评论

归根结底，“顾客是上帝”就要求卖家要重视消费者的感受，为他们提供一个好的购物和售后体验。消费者在电商平台交易中扮演着重要的角色，平台上大卖的那些卖家，对消费者都相对重视，消费者体验好，亚马逊索评的难度、亚马逊差评数量也会下降，获得好评的几率也更大，销量自然也能得到提升。

亚马逊如何安全索要好评

零差评的亚马逊索评套路及邮件模板

赤裸裸的索要好评，不仅引起客户反感，甚至还时不时来个差评。而且亚马逊是一个非常重视用户真实体验的平台，一旦违背亚马逊的相关规定（也就是操控评论），轻则会被屏蔽邮件，重则可能牵连账号被封。

前两天就有某大卖，只因为在产品中放了礼品卡：只要客户给了产品好评，就能免费领取小礼品，这不，被亚马逊判断为操纵评论，好评差评一锅端。

索评邮件怎么写？

当然，我们还是可以每一个订单给客户发一个回访邮件，这是最基本的售后服务。但要写哪些内容呢，这个还是要细抠一下。

接下来，从以下四个方面来分享一下：

1. 标题

最好直接在标题中体现写这封邮件目的。（1）对于一般的订单，标题可以这样写：Thank you for choosing our product, you may reply this email if meet any problem.任何售后问题都可以通过该邮件通知我，以便为您提供最及时的售后服务.

这个标题传递给买家的信息是：我们的产品不是卖出去就不管了，同时我们也是有良好的售后服务的，让客户对售后保障非常放心。

（2）对于需要提供特殊信息支撑的产品，标题可以这样写：This is Special Product Information for Your Amazon Order

您购买的这个产品，我们为您提供了一个额外的帮助信息，目的是为了让您更方便的使用.

这个标题则在提醒买家：一旦买家遇到了使用上的相关困惑，看到这个邮件，就会感觉这个信息来的很及时，很贴心。

（3）对于重复购买或批量购买的客户，标题可以这样写：Thank You for Your Repeat OrderThank You for the Bulk Purchase

我们能够明确识别出您是重复购买或批量购买我们产品的客户.

这个标题传递出：让客户获得特别受尊重的感觉，提升再次购买的几率。

另外，不建议耍小聪明，比如:带上“Re:”或”Fw“等字样，这样可能带来更多的邮件打开率，但买家会有一种上当的感觉，引起反感。

2. 内容

（1）称呼

不能千人一面的写：Dear Customer/Hi Customer，要准确的叫出买家的名字：Dear×××，不要让客户觉得你不尊重他。

（2）准确致谢购买的什么产品

准确说出客户购买的哪个产品，包括订单号、产品名字，最好有产品图片。

这两个部分这样写，让客户感觉到你这封邮件是针对他个人认真写的，不是千篇一律的广播。

（3）声明万一有不满，请先联系我们

向客户说出我们的售后服务目标：保证让客户满意，假如遇到任何问题和不满，请向我们提出来。保证立刻给予解决，再次让客户放心，并暗示：若有不满先不要留差评，直接回邮件告诉我们，我们立刻给予解决。

这部分的目的就是为了减少差评，有问题，先联系我们。

（4）委婉索取好评

劝说客户，若此次购买或我们的产品给您带来快乐，独乐乐不如众乐乐，何不通过留Review的方式写出来呢，可以让其他买家一起分享你的快乐，也可以给其他买家一些购买参考。并在下方附上方便留Review或FeedBack的链接，客户一点链接就可以留评了。

注意：不要硬邦邦的要求客户给留个5行好评。

3. 结尾

你可以这样写：Have a nice day!Yours,×××from×××Customer Service Team最后最好附上自己店铺的Logo图片

小结：1. 标题明确说明邮件目的2.正文个性化编写，不能千人一面3.声明自己有良好的售后服务保障，有问题，先别留差评，邮件直接回复即可解决问题4.索评要委婉5.结尾个性化

 分享几个留评率较高的邮件模板

下面直接奉上几款留评率较高的亚马逊邮件模板分享。

1.货物寄出后的邮件模板

Your XXX Order Shipped

Hello Amazon Valued Customer/ Hi (first-name), 比较倾向用后者，会有亲切感

Great news! Your XXXX has been shipped. It left our warehouse earlier today on its way to you! You can expect it on your doorstep within the next (货物寄达天数) days (most likely sooner).

You made a great customer choice shopping with us. At XXXX, we truly care about your customer experience and, just importantly, your product experience. We are 100% dedicated to your complete satisfaction. Feedback and Product Reviews help us provide you and and other Amazon customers with a better product and service.

We appreciate and value your business. If you have any questions or concerns please let us know. If you do not receive your item within (需送货天数) days, then please contact with us.

Best Regards,

Brand name

2.客户送到货物后的邮件模版

How's Your New XXXX?

My name is xxx from XXXX. We noticed that your order was delivered recently. I just wanted to make sure that you're happy with your new XXX. If you have any issues, please reply to this message so I can make it right.

We Need Your HELP!

We're a small business and without your feedback and reviews, we can’t exist.

Your Feedback is so important to us!

If you think we've done a good job, I would really appreciate it if you would leave us your feedback by clicking the link below.

(feedback-link):[留评链接]

If you're not satisfied, before leaving negative feedback. Let us make it right. Email us and we

will do whatever it takes to make you happy.

I want to personally Thank You for being one of our customers. We LOVE our customers and

will always be here if you need us.

wish.

I hope you enjoy it!

备注：但是如果客户还是没有理会的话建议也不要继续骚扰太多次了，反而还会引起他们的不满。对于已经给予好评的客户，可以发一封邮件再表达一下感谢。

TIPS：催评过程中注意事项

1.注意发邮件的时间，尽量选择老外白天时间，可以在邮箱里设置定时发送；

2.注意发邮件的内容，模板要慎重，要是实在是英语不好，可以选择在Google上搜索模板，一般都会有；

3.发邮件的频率，一般在订单时间的7-10天再开始发邮件，这样买家在已经收到货了前提下，才更有兴趣去看你的邮件；

4.注意发邮件的内容，邮件内容以询问买家体验为主，催评不要太露骨，这样可以保证不被亚马逊抓到辫子的同时，减少买家拒收邮件的风险。

所谓的催评邮件，其实最重要的一个作用，是能够减少差评。通过每个订单自动给客户发一个邮件，建立一个和客户沟通的渠道，通过客户的邮件回复，解决有可能出现的产品问题，在客户留差评之前，提前化解客户抱怨。这样客户的体验就提升了，大部分差评是可以减少的，给好评的概率也会增加。

跟多跨境电商最新资讯，欢迎致电苏州三十六计电商：4008 628 006！